Ventana Window of Heaven Catalog - New Age Gifts & New Age Jewelry

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100% Satisfaction Guarantee
Everything we sell is unconditionally guaranteed.  If any product does not meet your satisfaction, for any reason, just return it in the same condition within 14 days of the delivery date for a courteous refund, exchange or credit.*  Please email us at ventana@ventana-catalog.com or call us toll-free at 1-888-220-2000 to notify us of your return.  Please note that
shipping and handling on returned merchandise is non-refundable.
*We regret that we are unable to accept the return of special or custom-made-to-order items, clothing, buttons, cremes, perfumes, aromatherapy oils or aromatic
heat pillows.

Re-stocking Fee
There is a 20% re-stocking fee on all returned brass and tin bells,
sold individually or by the dozen.

Secure Online Shopping
We're pleased to offer easy "shopping cart" selection and secure online ordering, to make your shopping experience as convenient as possible! As you shop, our shopping cart will automatically prepare your order for you.  You may view or edit your cart at any time while shopping by clicking on our "View Shopping Cart" buttons located at the top and bottom of every page.  We will email you a Ventana Catalog Order Confirmation upon submission of your order.

Order Toll-Free  1-888-220-2000
For fast, convenient and personalized service, please call us toll-free at 1-888-220-2000.  Our staff is friendly, patient and ready to help with your order.  We may personally assist you during our store hours:

Monday - Friday  8 a.m. to 5 p.m.      (Pacific Standard Time)

Or, please leave us a message during non-store hours, with the
best time to reach you, and we will return your phone call as
soon as possible.

By Mail
Please print a Ventana Catalog Order Form and send it with
payment to:

Ventana Catalog
112 Harvard Ave.  #222
Claremont, CA   91711


Order Delivery
All in-stock merchandise is shipped as soon as possible, usually within 48 hours or less.  There are no shipments on weekends or holidays.  Standard Delivery orders are shipped via USPS First Class or Priority Mail.  Please allow 7 to 10 business days for Standard Delivery.  Priority Delivery orders are shipped via USPS Priority Mail.  Please allow approximately 3 to 4 business days for Priority Delivery.  Express Orders are shipped via USPS Express Mail.  Please allow 1 to 2 business days for USPS Express Mail Delivery.  USPS Express Delivery orders will require signature for delivery.

Temporarily Out-of-Stock Items
For items that are temporarily out-of-stock, please allow an additional
3 to 4 weeks for delivery.  At the time of order, please let us know if you are unable to await the arrival of an out-of-stock item.  If an item is currently out-of-stock, we will let you know when it will be available for delivery.

U.S.A. Orders
We accept Visa, MasterCard, Discover, American Express,
Personal Checks, Cashiers Checks & Money Orders.  Cashier
Check and Money Order payments will be processed immediately.  Please allow an additional 10 days or longer for processing
of personal checks.

Shipping within the Continental USA, Alaska &
Hawaii:

Purchase Amount

Standard Delivery

USPS Priority** USPS Express**
Up to $20.00 $6.95 $14.95  $38.95
$20.01-$35.00 $7.95 $15.95 $40.95
$35.01-$50.00 $8.95 $16.95 $42.95
$50.01-$75.00 $9.95 $17.95 $44.95
$75.01-$100.00 $10.95 $18.95 $48.95
$100.01-$120.00 $12.95 $20.95 $50.95
$120.01-$150.00 $14.95 $24.95 $52.95
$150.01-$200.00 $16.95 $28.95 $54.95
$200.01-$250.00 $20.95 $34.95 $58.95
$250.01-$300.00 $24.95 $38.95 $62.95
$300.01-$400.00 $28.95 $42.95 $70.95
$400.01-$500.00 $32.95 $46.95 $80.95
$500.01-$600.00 $42.95 $56.95 $90.95
$600.01-$700.00 $52.95 $66.95 $100.95
$700.01-$800.00 $62.95 $76.95 $110.95
$800.01-$900.00 $72.95 $86.95 $130.95
$900.01-$1000.00 $82.95 $96.95 $150.95

Please call for a shipping & handling quote for purchases over $1000.00.

**Please order by 9:00 a.m. Pacific Standard Time and allow an additional 24 hours
for order processing.  We will contact you by email or phone should a USPS
Priority or USPS Express Mail order be temporarily out-of-stock.

Please note that heavy/bulk/quantity orders, and orders shipped to international destinations, may require additional postage.  We will advise you if additional
shipping & handling charges will apply.

U.S. Territories, APO or FPO
Please add an additional $3.95 to regular shipping & handling charges.

Canada
Please add an additional $8.95 to regular shipping & handling charges.

International Orders
We are pleased to offer international shipping to selected countries.
Prior to placing an international order, please see our International Shipping Information.

Looking for an Item Number?
To find a product's item number, please add the item "To Cart,"
then use the back browser button to return to the product page.

Prices Subject to Change
The price of precious metals and other items are subject to change. 
In this event, customers will be notified prior to order processing.

Confidentiality Policy
We value your privacy and do not sell, rent or share customer information with anyone.

*Please note:  On occasion, customer information may be shared with
a supplier for drop-shipment purposes only.


Thank you for shopping with Ventana Catalog!



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