100% Satisfaction Guarantee
Everything we sell is unconditionally guaranteed. If any product
does not meet your satisfaction, for any reason, just return it in the
same condition within 14 days of the delivery date for a courteous refund, exchange or credit.*
Please email us at
firstname.lastname@example.org or call us
toll-free at 1-888-220-2000 to notify us of your return. Please
shipping and handling on returned merchandise is non-refundable.
*We regret that we are unable to
accept the return of special or custom-made-to-order items, clothing, buttons, cremes, perfumes,
aromatherapy oils or aromatic
There is a 20% re-stocking fee on all
returned brass and tin bells,
sold individually or by the dozen.
Secure Online Shopping
We're pleased to offer easy "shopping cart"
selection and secure online ordering, to make your shopping experience as convenient as possible! As you shop,
our shopping cart will automatically prepare your order
for you. You may view or edit your cart at any time while shopping
by clicking on our "View Shopping Cart" buttons located at the top and
bottom of every page. We will email you a Ventana Catalog Order Confirmation upon submission of your order.
For fast, convenient and personalized service, please
call us toll-free at 1-888-220-2000. Our staff is
friendly, patient and ready to help with your
order. We may personally assist you during our
Monday - Friday 8 a.m. to 5 p.m.
(Pacific Standard Time)
Or, please leave us a message during non-store hours,
best time to reach you, and we will return
your phone call as
soon as possible.
Please print a
Ventana Catalog Order Form
and send it with
112 Harvard Ave. #222
Claremont, CA 91711
All in-stock merchandise is shipped as soon as possible, usually
within 48 hours or less. There are no shipments on weekends or
holidays. Standard Delivery orders are shipped
via USPS First Class or
Priority Mail. Please allow 7 to 10 business days for Standard
Delivery. Priority Delivery orders are shipped via USPS Priority
Mail. Please allow approximately 3 to 4 business days for
Priority Delivery. Express Orders are shipped via USPS Express Mail.
Please allow 1
to 2 business days for USPS Express Mail Delivery. USPS Express
orders will require signature for delivery.
Temporarily Out-of-Stock Items
For items that are temporarily out-of-stock, please allow an additional
3 to 4 weeks for delivery. At the time of order, please let us
know if you are unable to await the arrival of an out-of-stock item.
If an item is currently out-of-stock,
let you know when it will be available for delivery.
We accept Visa, MasterCard, Discover, American Express,
Personal Checks, Cashiers Checks
& Money Orders. Cashier
Check and Money Order payments will be processed immediately.
Please allow an additional 10 days or longer for processing
of personal checks.
Shipping within the Continental USA,
|Up to $20.00
Please call for a
shipping & handling quote for purchases over $1000.00.
**Please order by
9:00 a.m. Pacific Standard Time and allow an additional 24 hours
processing. We will contact you by email or phone should a USPS
or USPS Express Mail order be temporarily out-of-stock.
Please note that heavy/bulk/quantity orders, and orders shipped to
international destinations, may require additional postage. We will advise
you if additional
shipping & handling charges will apply.
Territories, APO or FPO
Please add an additional $3.95 to regular shipping &
Please add an additional $8.95 to regular shipping &
We are pleased to offer international shipping to selected
Prior to placing an international order, please see our
Looking for an Item
To find a product's
item number, please add the item "To Cart,"
then use the back browser button to return to the product page.
Subject to Change
The price of
precious metals and other items are subject to change.
event, customers will
be notified prior to order processing.
We value your privacy and do not sell, rent or share
customer information with anyone.
*Please note: On occasion, customer
information may be shared with
a supplier for drop-shipment purposes only.